FAQS
Frequently Asked Questions (FAQs)
What types of luxury watches do you offer?
At RegalKettles, we specialise in curating a selection of the finest timepieces, including renowned brands like Rolex, Cartier, Vacheron Constantin, Audemars Piguet (AP), and Patek Philippe. If you’re searching for a particular model, we are happy to source it for you.
Do you create custom jewellery?
Yes, we offer bespoke jewellery services, including Van Cleef-inspired creations, custom grillz, and other personalised pieces tailored to your unique vision. Share your ideas with us, and we’ll craft a piece that’s truly one of a kind.
Where is RegalKettles located?
We are located in the prestigious Hatton Garden, the heart of London’s jewellery district. Feel free to book an appointment to come and discuss your bespoke design needs.
How can I place a custom order?
To place a custom order, simply reach out via email at regalkettles@gmail.com, book with us via our consultation page or visit us in Hatton Garden. We will guide you through every step of the design process to bring your vision to life.
Do you offer financing or payment plans?
Yes, we provide flexible payment options for select high-value purchases. Please contact us directly to discuss the financing plans that best suit your needs.
Are your products authentic?
Absolutely. Every luxury watch and piece of jewellery from RegalKettles is guaranteed to be authentic, with high-value purchases accompanied by appropriate certifications.
Do you buy or trade luxury watches?
Yes, we offer buy-back and trade-in services for select luxury watches. Reach out to us for a professional evaluation and a competitive offer.
What is your return policy?
Due to the bespoke and high-value nature of our products, we maintain a strict returns policy. Please refer to our Returns Policy page or contact us directly for further details.
How long does it take to receive a custom jewellery piece?
The completion time for custom jewellery depends on the initial design complexity. On average, bespoke pieces may take 2–4 weeks to craft. You will receive an estimated timeline upon placing your order.
Do you offer worldwide shipping?
Yes, we offer secure worldwide shipping for all of our products. Every shipment is fully insured, and we partner with trusted carriers to ensure a safe and timely delivery.
If you have additional questions or need personalised assistance, don’t hesitate to contact us at regalkettles@gmail.com or book with us to visit us in our Hatton Garden store. We are here to help you find the perfect piece.